Making essential service access universal

Client: Experian

16 million people in the UK have a disability yet are overlooked by essential service provision.

Experian created the Support Hub to tackle this inequity. Our role was to help recruit service providers to the Hub and raise awareness of the platform with people with a disability and access needs. We smashed our target of reaching one million people and over 15 financial service providers were recruited. 200+ pieces of coverage were secured – including on BBC Morning Live, and an important piece on MoneySavingExpert, which was directly referenced by lenders signing up.